I have seen quite a few limitations and/or discrepancies even with both
SmartIT and MyIT, most of them being at a functionality level when comparing
the same function either with the Mid-Tier or its other counterpart (SmartIT
vs MyIT) - whether these discrepancies are "by design" or a plain oversight,
I do not know and I had not raised a ticket with BMC Support to follow up
with my observations.


So given a choice to make that decision myself, I would continue to have my
users use the Mid-Tier and not really pay much heed to either Smart or My IT
until there is a more stable release of these two tools..


Having said that, are you trying to modify an out of the box menu? Or are
you trying to replace one?





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, August 04, 2017 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Smart IT Assigned Person


Hi All & TGIF


In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport
Group Assoc LookUp and CTM:People.  These were joined the login id and the
key field I was after was Site. Based on the join form I created a custom
menu based on the Site in the Incident and the join form. Finally I had an
active link to do a change menu if the Incident Type was Infrastructure


Of course in Smart IT you no longer have active links. I can write a custom
menu that would not require an active link but I don't know of a way to
populate it into Smart IT. Any ideas? I did get something from BMC about
dynamic menus but it didn't seem to really get me there.





Mark Brittain  | Senior Systems Engineer | 315.634.9337

125 Elwood Davis Road | Syracuse NY 13212



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