My experience doing multiple SN implementations that were led by SN or SN trained consultants required the customer to do the stories first in all of the cases I worked on SN would not do an OOTB demonstration prior to capturing all of the stories (requirements). The first implementation was to replicate the existing processes that were basically Remedy OOTB with minimal customizations. The SN customizations needed to allow the different Change types; normal, expedited, emergency, etc.. was extensive and took about 60 days to build and fully test prior to moving to the Production Instance.
-----Original Message----- From: Saji Philip <sphili...@gmail.com> To: ARSList <arslist@arslist.org> Sent: Tue, Mar 19, 2019 10:58 am Subject: Re: SNOW Migration Well, When comparing the two, I think there is a disservice to Remedy. Yes, SNOW is a Java-coded application and development is a quick cache refresh (ala the mid-tier and ALs). But Remedy is a true platform. I think alot of that is lost in these discussions. Most do not compare Apples to Apples, but Apples to Oranges. If ITSM is all thats needed then a OOTB SNOW instance is a preferred path. But I have too many colleagues who have been wined and dined by SNOW, and after the initial honeymoon, the scope of customizations crops up. Money is spent to have SNOW act like its predecessor. And some do feel 'buyers remorse'. Gartner even elludes to this with a mention of price creep. As for Remedy and BMC, as a whole, I think with SmartIT and Innovation Studio, they are on track to provide the best of both worlds. I have not been overly excited with the SNOW product, from what I see. At least OOTB. On Tue, Mar 19, 2019 at 8:29 AM Rajesh Nair <rajesh.nair....@gmail.com> wrote: HelloIn our case it was the servicenow vendor who did the migration for one few instance(customer at a go)But for one we had to import the data via excel.. its easier to do it servicenowRelated custom code.. you have to do it again and we have JavaScript on servicenow...plus point will be the workflows which allows you to design the process in a flow My experience quite easier to develop things on snow as its single window and does not require a downtime just refresh the cache and its done On Tue, 19 Mar 2019, 14:06 Dave Shellman, <adshell...@gmail.com> wrote: Ben, I believe that Christian is looking for real world experiences of folks that have changed to SNOW. My take is he’s looking for this so he can counter the promises made by SNOW sales folks of how easy it is to switch. Dave On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys <ben.cher...@softwaretoolhouse.com> wrote: Hi Christian, Meta-Update can transfer what ever you like, however you like, by opening connections simultaneously to Remedy and ServiceNow. This include attachments, permissions, etc. In addition, Meta-Archive will archive data to HTML and copy the generated URLs and selected searchable fields to a ServiceNow form. Contact me off-list for more info. | Cheers,Ben Chernys Senior Software Architect Canada / Deutschland Mobile: +49 171 380 2329 GMT - 7 + [ DST ]Mobile +1 403 554 0887 Email: ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner | Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS and ServiceNow Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as a complete tree and checking associatuions. Archive output to different servers, HTML pages with links to attachments or archive forms. Meta-Databot is an automated, extensible BMC Data Wizard. It reads a file of data changes and sports an Undo feature. Pre ITSM 9.1.04? Clarify? HP? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ | From: ARSList <arslist-boun...@arslist.org> On Behalf Of Smerz, Christian Sent: March-18-19 9:49 PM To: ARSList@arslist.org Subject: SNOW Migration Hi folks,I know there are several folks who have been working with Remedy as well as SNOW who subscribe to this list. I’d like to get some honest perspectives as to your opinions, migration experiences, customer service, pricing, level of effort to from a project perspective to make the jump assuming full ITSM. The spectre of SNOW has been seen so I’m gathering information. Thanks in advance. Christian Smerz This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message.-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
