Well, When comparing the two, I think there is a disservice to Remedy. Yes, SNOW is a Java-coded application and development is a quick cache refresh (ala the mid-tier and ALs). But Remedy is a true platform. I think alot of that is lost in these discussions. Most do not compare Apples to Apples, but Apples to Oranges. If ITSM is all thats needed then a OOTB SNOW instance is a preferred path. But I have too many colleagues who have been wined and dined by SNOW, and after the initial honeymoon, the scope of customizations crops up. Money is spent to have SNOW act like its predecessor. And some do feel 'buyers remorse'.
Gartner even elludes to this with a mention of price creep. As for Remedy and BMC, as a whole, I think with SmartIT and Innovation Studio, they are on track to provide the best of both worlds. I have not been overly excited with the SNOW product, from what I see. At least OOTB. On Tue, Mar 19, 2019 at 8:29 AM Rajesh Nair <rajesh.nair....@gmail.com> wrote: > Hello > In our case it was the servicenow vendor who did the migration for one few > instance(customer at a go) > But for one we had to import the data via excel.. its easier to do it > servicenow > Related custom code.. you have to do it again and we have JavaScript on > servicenow...plus point will be the workflows which allows you to design > the process in a flow > > My experience quite easier to develop things on snow as its single window > and does not require a downtime just refresh the cache and its done > > > > On Tue, 19 Mar 2019, 14:06 Dave Shellman, <adshell...@gmail.com> wrote: > >> Ben, >> >> I believe that Christian is looking for real world experiences of folks >> that have changed to SNOW. My take is he’s looking for this so he can >> counter the promises made by SNOW sales folks of how easy it is to switch. >> >> Dave >> >> On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys < >> ben.cher...@softwaretoolhouse.com> wrote: >> >>> Hi Christian, >>> >>> >>> >>> Meta-Update can transfer what ever you like, however you like, by >>> opening connections simultaneously to Remedy and ServiceNow. This include >>> attachments, permissions, etc. >>> >>> >>> >>> In addition, Meta-Archive will archive data to HTML and copy the >>> generated URLs and selected searchable fields to a ServiceNow form. >>> >>> >>> >>> Contact me off-list for more info. >>> >>> >>> >>> Cheers, >>> >>> Ben Chernys >>> Senior Software Architect >>> [image: logoSthInc-sm] >>> >>> Canada / Deutschland >>> Mobile: +49 171 380 2329 GMT - 7 + [ DST ] >>> >>> Mobile +1 403 554 0887 >>> Email: ben.cher...@softwaretoolhouse.com >>> Web: www.softwaretoolhouse.com >>> >>> We are a BMC Technology Alliance Partner >>> >>> >>> >>> >>> >>> Check out Software Tool House's free Diary Editor and our Freebies >>> Section for ITSM Forms and Fields spreadsheet. >>> >>> *Meta-Update >>> <http://www.softwaretoolhouse.com/product/SthMupd/index.html>**,* our >>> premium ARS and ServiceNow Data tool, lets you automate your imports, >>> migrations, *in no time at all*, without programming, without staging >>> forms, without merge workflow. >>> >>> >>> >>> *Meta-Archive >>> <http://www.softwaretoolhouse.com/product/SthArch/index.html>* does >>> ITSM Archiving your way: with your forms and your multi-tenant rules, >>> treating each root request as a complete tree and checking associatuions. >>> Archive output to different servers, HTML pages with links to attachments >>> or archive forms. >>> >>> >>> >>> *Meta-Databot >>> <http://www.softwaretoolhouse.com/product/Databot/index.html>* is an >>> automated, extensible BMC Data Wizard. It reads a file of data changes and >>> sports an Undo feature. >>> >>> >>> >>> Pre ITSM 9.1.04? Clarify? HP? Roll your own? No problem! You can >>> keep your valuable data! >>> >>> >>> http://www.softwaretoolhouse.com/ >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> *From:* ARSList <arslist-boun...@arslist.org> *On Behalf Of *Smerz, >>> Christian >>> *Sent:* March-18-19 9:49 PM >>> *To:* ARSList@arslist.org >>> *Subject:* SNOW Migration >>> >>> >>> >>> Hi folks, >>> >>> I know there are several folks who have been working with Remedy as well >>> as SNOW who subscribe to this list. I’d like to get some honest >>> perspectives as to your opinions, migration experiences, customer service, >>> pricing, level of effort to from a project perspective to make the jump >>> assuming full ITSM. The spectre of SNOW has been seen so I’m gathering >>> information. Thanks in advance. >>> >>> >>> >>> Christian Smerz >>> >>> >>> ------------------------------ >>> >>> >>> This message (including any attachments) is confidential and intended >>> for a specific individual and purpose. If you are not the intended >>> recipient, please notify the sender immediately and delete this message. >>> >>> -- >>> ARSList mailing list >>> ARSList@arslist.org >>> https://mailman.rrr.se/cgi/listinfo/arslist >>> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist >
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