Hi folks,
I know there are several folks who have been working with Remedy as well as 
SNOW who subscribe to this list.  I'd like to get some honest perspectives as 
to your opinions, migration experiences, customer service, pricing, level of 
effort to from a project perspective to make the jump assuming full ITSM.  The 
spectre of SNOW has been seen so I'm gathering information.  Thanks in advance.

Christian Smerz

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