We have a "WebRequester View" and have an AL that sets the CTI to "Web Request" automatically on that view.
Mary Ostwinkle Remedy Administrator Idaho Department of Health & Welfare 450 W State Street Boise, ID 83702 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, January 17, 2007 9:09 AM To: [email protected] Subject: Re: Custom Web Service create method We created little "helper" forms for this purpose, that can be consumed via Web-Services, Email, etc. Makes the life of the end-consumer much easier... I think there is only like 5 fields on our "create ticket" (eventually goes into HPD:HelpDesk) which the end user needs to think about. Description Text Priority Contact Info (Phone, login name..) This way the end-guys don't get the 150 fields which are on the HPD:HelpDesk form. Clean & Easy I say :) Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Bee Sent: Wednesday, January 17, 2007 5:20 AM To: [email protected] Subject: Custom Web Service create method Hi, I'm wondering how to narrow down list of parameters for a Create method of web service. Now, when consuming a webservice, I have to pass to a method all parameters coresponding to required fields. I want a web service consumer to not specify e.g. Category, Type, Item and have it as default values. Is it possible to configure it with InputMapping form or should I crate a separate form with predefined fields? Mark ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
