Frank,
Hum... based on the limited info you provided I am not sure where the
break down is. But here is some information that might help you figure
it out based on the rest of the data you see in the logs.
( I am only talking about outbound email here. )
What the Email Engine does is login to the ARS sever (using the
application password) and get the Email Config info. Assuming that
works then it should be able to also read data from the AR System
Email Messages form. It will use the Email Config info to "do the
right thing" with messages that are waiting to be sent. ('Send
Message' = "Yes")
If the Email Engine is getting this far and failing to connect to the
SMTP server then I think you will only see errors in the email engine
logs. (But you might also see AR System Email Error Log form entries
too.)
ON the other hand....
If the Email Engine is unable to talk to the ARS server (via the
application password) then it will not even be able to read the Email
Config form or the "AR System Email Messages" form.
So if that Authentication error is specific to the SMTP server, then
you likely need to fix the data in the MailBox Config form. (or maybe
your NT Account has been locked/disabled/password changed?)
If the Authentication error is specific to the Email Engine login to
ARS, then you need to updates is "application password" in it's config
file. (See the docs for details.)
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 1/20/07, Remedy Developer <[EMAIL PROTECTED]> wrote:
**
Hi Fred,
My emaild.sh_log contains "Authentication failure-Severe". What I would
like to know first of all is that do we have to specify User name and
password in Email Config form for Solaris.
Rgds.,
Frank
On 1/18/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
> **
>
> What does your emaild.sh_log have in it? (Usually located in <Email
engine install dir>/Logs )
>
> Fred
>
> ________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected] ] On Behalf Of Remedy Developer
> Sent: Thursday, January 18, 2007 11:04 AM
> To: [email protected]
> Subject: Email Notifications not working
>
> Hi All,
> My environment is as follows:
> ARS 6.3 server patch 18 installed on Sun Solaris 5.9 with Oracle 9i
database and Email Engine 6.3. My exchange server is Microsoft Exchange and
for outgoing the protocol is SMTP relay with outgoing port as 25. I do not
have SSL enabled.
> I am providing the username and password of the user that I am trying to
send the email to in Email configuration form and I have the same user
configured in my User form with the same Email Address.
>
> My Email configuration form is configured correctly and when I try sending
email from Email Messages form, it says "Yes" instead of "Sent". I do not
have any clue as to why the notification is not going. Kindly help.
>
> Rgds.,
> Frank
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