On our Remedy server, in the User.log files we have intermittent logs showing:
<USER> <TID: 0000004616> <RPC ID: 0000100596> <Queue: Fast > <Client- RPC: 390620 > <USER: Joe User > /* Mon Jan 22 2007 12:13:57.7880 */ INFO EXT AUTH The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. No one can logon during this time period. It happens for about five minutes and now is taking over 15 minutes and not at a consistent rate (like every hour). We do have AREA authentication with Cross-Reference blank password, but I have noticed this is not an isolated issue with the Domain users as noted above with Joe User. Where can I look for this issue? I noticed this Authentication uses the FAST threads, hence, we thought we could set the Threads up from minimum 2 / Max 4 to 4 and 8 respectively. Thank you in advance. ENVIRONMENT Mid-Tier Patch 13 Windows 2003 SP1 (all windows patches) IIS 6.0 (I think) ServeletExec ASAPI 1 Gig ram Two processor Dual core 2.8Ghz Remedy Server AR 6.03 Patch 15 Windows 2003 SP1 (all windows patches) 1 Gig ram Two processor Dual core 2.8Ghz Separate SQL server Windows 2003 SP1 (all Windows patches) MS SQL 2000 SP4 (I think) 2 Gig ram Two processor Dual core 2.8Ghz If a server needs Java it has Java 1.4.2_10 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
