Looking at your log example it looks like it is taking 21 seconds for the AREA call to complete for a single user.
Look at your AREA Configuration form and see what you have in your User Base and User Search Filter fields. Are you specifying too high of a level to find your user in the Active Directory tree? Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nick Hromyak Sent: Tuesday, January 23, 2007 2:37 PM To: [email protected] Subject: Re: EXT AUTH - Authentication service not responding Thank you again. I just got the same issues again in our User.log files. I was not able to logon again into Remedy. Yet, I see the ARPLUGIN.log (this is the debug mode right?) allowed me in: <PLGN> <TID: 001640> <RPC ID: 0000006181> <Queue: AREA > <Client-RPC: 390695> /* Tue Jan 23 2007 12:32:24.1040 */ +VL AREAVerifyLoginCallback -- user nick hromyak <PLGN> <TID: 001640> <RPC ID: 0000006181> <Queue: AREA > <Client-RPC: 390695> /* Tue Jan 23 2007 12:32:45.1180 */ - VL OK What more can I check? SQL Logs? I have API logs, but these don't make sense to me. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
