I've tried half a dozen times or so and it has failed to work at all since the site upgrade. I've tried IE6, IE7, and FireFox 1.5.0.9.
On FireFox 1.5.0.9, I get the following when the 'Search Knowledge Database' page is loading: Caught Exception :o has no properties I then try login to supportweb in IE7 and get this error as soon as I hit the Knowledge Base link: ARERR [9084]: User is currently connected from another machine Useless I tells ya. I try to get a little creative. I go back to the firefox/KB page and manipulate the url to hit the LogoutServlet: http://support.bmc.com/arsys/servlet/LogoutServlet Browser returns with: "You have successfully logged out" I kill all the IE sessions so the session is terminated, and I then reopen IE7 and attempt to hit the KB again. I am asked to relogin at the front page of supportweb, that's good, my sessions were closed. I perform a search and get back some results, wow, that's a first. ...hmmm, no sites are listed in my internet trusted sites. All the newfangled IE7 fishing/whatever detectors are disabled on my browser. Axton On 2/5/07, Ray T. <[EMAIL PROTECTED]> wrote:
** Matt: Added "bmc.com" to "Tools->Options->Privacy" tab of IE, but no luck. If you remember any other settings, would you share with the list? When I turned on script debugging, it complained about some "invalid character", which sounds very ominios and would **appear** not to be realted to IE settings...but what do I know about all the quirks of browsers & scripts. Dan: Lucky you. What browser/version do you use? Anybody else recently used or tried to use KB search? On 2/5/07, Dan Caissie <[EMAIL PROTECTED]> wrote: > > ** > > I did last week and it was fast also. > > > > Dan- > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Ray T. > * Sent:* Monday, February 05, 2007 2:38 PM > *To:* [email protected] > *Subject:* Anybody able to use Knowledge Base search lately? > > > > ** > > I haven't been able to search the Knowledge Base ever since the > "upgrade" happened on the support web site. > > > > I have made some progress, alright. I can now at least get to the > "Search Knowledge Base" screen without ghastly errors. (Yippie!! How about > that?) > > > > On pressing the "Search" button, however, I get a new window that seems > to be loading stuff for a while, but ultimately remains blank with "Error on > Page" at the bottom. > > > > I don't see anybody talking about this issue any longer. Have you guys > given up hopes of ever using the Knowledge Base...as the permanent victim of > the "upgrade"...or figured out the secret way to have it behave? I would > want to be in on the secret. > > > > I am using IE 6 and Firefox 2. > > > > > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in it___
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