Would that matter?  Isn't create_date supposed to be set by the server?

 

-Aaron

* Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Friday, March 02, 2007 2:04 PM
To: [email protected]
Subject: Re: DST Simulated Test - Failed

 

Did you patch the OS on the client doing the submission?  

 

Thanks,

 

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Friday, March 02, 2007 10:24 AM
To: [email protected]
Subject: DST Simulated Test - Failed

** 

We finished patching our Remedy ARS 6.3 dev server up to Patch 20 and
also our server team patched our Application dev server's OS for DST.

We adjusted the time on our dev server to March 12 and left the time the
same and I moved my machine's date up to March 12 (left the time the
same).

I created a test ticket and the ticket's create date was wrong: 

Time on the server was 3/12/2007 1:11:18 PM 
Create time saved on the ticket was set to 3/12/2007 2:11:18 PM. 

It seems to us that the patch did not work. 

Has anyone else been able to simulate this kind of test to verify Patch
20 and verify if it corrects the DST issue? 

 

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

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