Joe, You should only need to grant a read license to an end-user in order to complete surveys. The survey can't be completed until a ticket reaches closed status, which is why a write license is not required.
-Matt Matthew C. Gayford Technology Support Specialist - Client Services Information Technology Systems Division University of North Carolina Wilmington (910) 962-4357 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, April 27, 2007 4:31 PM To: [email protected] Subject: OTB ITSM 7.0 Surveys... Tell me that they haven't changed it from its earlier version.. From what it looks like, surveys in the new version seem to require write licenses? Isn't it a 'Submit' based system anymore? A user on our test system after receiving a notification for an after service survey requires a write license to rate the service.. That is downright stupid if you have to grant write licenses to every end user just to fill in a survey! Tell me I'm doing something wrong and the design of surveys still remain designed as a submit based system.. Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.1/777 - Release Date: 4/26/2007 3:23 PM ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
