We have had the same issue with Remedy 6.3 not patch. Remedy support gave
us the same answer - YOU NEED TO PATCH.
We put on patch 18. That was the one that was going to address and correct
the error. Well we don't see the error as much but it is still out there.
Remedy said it had to be VPN related, however 50% of my user, with the
error do not use VPN. It also happen more frequently with users that have
laptops. The user that are on a Desk Top do not get the error that much.
Maybe 0.5% of the errors are from Desk Top users.
Bottom Line: The occurrences of the error has diminished, but has not gone
away completely.
Thanks,
Larry Zimmermann
Remedy Team
4400 Dacoma, BH2, 1433F, Houston, Tx
(Office)713-431-0172
(Cell) 713-899-6146
[EMAIL PROTECTED]
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<[EMAIL PROTECTED] User Connected From Another Machine
ST.ORG>
05/01/2007
09:44 AM
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to
[EMAIL PROTECTED]
T.ORG
Hey Folks,
Users here are getting the following message on a regular basis:
"This user is currently connected from another machine. Would you like to
attempt to override the existing connection?"
Now, the users are not connected from any other machines. Further, this
message
normally pops up as they are performing a search. The error log is filling
with
these messages.
I have been talking to Remedy Support about this but that hasn't been any
help.
Their latest response was to install the patch for the user client (but
they
haven't told me if it actually addresses my issue)
Their response prior to that one was:
"After some research on VPN, the problem seems to be related to the VPN
configuration, which allow users to override the server routing addresses
to
access the same server with different IP.
A possible solution is route your connection to the ARS server over the
network
and reroute VPN connections to the server.
Your Network administrator would help you with that configuration."
I talked to my network admin and was told that VPN should not be a problem
because IP addresses do not change often enough or at all.
Has anyone had any issues with this? Does anyone have any ideas?
ARS server 7.0.01
Client 7.0.01
AIX 5.2
Oracle 9.2.0.5.0
Thanks
Les Ganton
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