Joe,

 

It should read String rather than Qualification.  It might not be possible
but.

 

This is specific to setting a Value of a field in a set fields action.  At
present you have to build this string using the fields list menu.  I'm
trying to see if this can be read from a table re. example.

 

Will be nice if one can pre-configure strings in a separate table and
reading it from that table.

 

Francois

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 16 May 2007 03:01 PM
To: [email protected]
Subject: Re: Dynamic Value Qualifications

 

** 

Are you talking about writing a dynamic qualification or writing a dynamic
string in that format in some field??? If you are talking of writing a
dynamic qualification, I'm afraid you need to explain what you want to do a
little more clearly. What do you want the result list of that qualification
to look like?

 

Joe

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Francois - BTT
Sent: Wednesday, May 16, 2007 3:47 AM
To: [email protected]
Subject: Dynamic Value Qualifications

** 

Hi All,

 

I would like to find out what methods are out there to accomplish the
configuration of dynamic qualifications for example;

 

Have a table with the following columns and values.

 

Request ID                          | Qualification

000000000000001             | $USER$ + " has logged ticket " + $TT$ + " with
CTI " + $Category$ + "," +  $Type$ ","  $Item$

I would then like to use the qualification as the Value in a Set Fields for
Active Links or Filters instead of hard coding the string for setting a
field.

 

Hope it make sence.

 

Regards

Francois

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