I found that the new URL feature on the filter has a bug. I went into the new SYS:Notification form and added the proper URL in the Body of the email.
-----Original Message----- From: Doornbos, Mark <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 6 Jun 2007 8:47 pm Subject: Re: URL in email Hi Rick, Thanks again. Just to summarize.....you're currently receiving the .tsk file and the URL but you're users are unable to use the URL as it doesn't connect them to the correct source. Our workaround is just to place the URL in the subject of the email http://<servername>/arsys/home and then they can find the incident # in the incident form. This seems like a step backward from using the client. Any other ideas? mjd ________________________________ From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 06/06/2007 7:43 PM To: [email protected] Subject: Re: URL in email Sorry, that's a networking term. Fully Qualified Domain Name = servername.domain.company.com Short Name = servername Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Wednesday, June 06, 2007 5:35 PM To: [email protected] Subject: Re: URL in email Hi Rick, Thanks for the info. I'm more of an Application Administrator so I'm not too familiar with the following: "though the URL is to a FQDN" Could you explain? Thanks Rick. mjd ________________________________ From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 06/06/2007 7:32 PM To: [email protected] Subject: Re: URL in email Ours has the URL and the .tsk file, Mark, though the URL is to a FQDN to the Remedy server, which for some reason, our users can't connect to. I'd love to know where I could make that use the short server name. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Wednesday, June 06, 2007 5:17 PM To: [email protected] Subject: URL in email Hi list, We've migrated our old production forms to AR System Server 7.0. We are also using Service Desk 7.0 in our development environment. We've also installed the midtier and everything is working fine via the web. I''ve noticed that when we submit incidents and the email notification has been sent to the appropriate group/individual, the notification does not have a URL link attached with it to bring the user to the appropriate incident record via the web. It still has the client attachment record. I've checked the filters and both shortcuts have been checked off. But it only has the one attachment with the notification and that attachment when clicked opens the client tool and brings us to the corresponding incident record. We want URL's in the email notification so people can be directed to the incident record via the web when they click on the URL. Any ideas how to do this? mjd ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
