What are, if any, support issues with the third party partners, namely cMango/Wipro and Column? Personally, I am getting delays asking support questions with our partner. Is BMC different, or partner support is better?
Personally, when I was trained( Admin courses ), I've better trainers from BMC:Remedy as opposed to a Column guy, which basically read from the manual and couldn't answer elaborate questions. I have formulated the support structure is similar in make-up. But I could be wrong... Actually, this forum has answered questions the so-called support staff could not. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, June 12, 2007 8:06 PM To: [email protected] Subject: Re: BMC Rant ** same - same --- So what are you going to do about it ? Go to the Conference ? Why give them more money.. That a boy.. you go... give them some Conference Cash 8-( I have been begging for US support and cannot get it .. Axton, Rick, Matt, Jarl gimme a Call -- I believe we have a new business opportunity.. Off-Site Support -- Catchy name huh -- and since they do not pay there workers very well either.. We will buy them out from under them.. I am seriously considering it. -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
