Hi Mahesh, We didn't run an sql log because we didn't know this was going to happen.
The arerror.log says: Fri Jun 15 10:36:03 2007 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Fri Jun 15 10:36:03 2007 15 Fri Jun 15 11:11:42 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:16:42 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:17:18 2007 390620 : User is currently connected from another machine (ARERR 9093) Fri Jun 15 11:17:18 2007 Client already connected - username:desmitpa, client-type:Remedy User - User has Override option Fri Jun 15 11:19:42 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:24:42 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:35:43 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:38:43 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:51:43 2007 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (rem1.jmu.edu) ARERR - 93 Fri Jun 15 11:54:43 2007 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (rem1.jmu.edu) ARERR - 93 Fri Jun 15 11:57:07 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Jun 15 11:57:07 2007 15 Fri Jun 15 11:57:07 2007 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Fri Jun 15 11:57:07 2007 15 Thanks, Dwayne ---- Original message ---- >Date: Mon, 18 Jun 2007 08:22:49 -0700 >From: Mahesh Patil <[EMAIL PROTECTED]> >Subject: Re: Server crashes on Linux >To: [email protected] > > ** > Hi Dwayne, > > Please share the arerror.log and SQL log file for > more analysis as it will help us to track the root > cause. > > Best Regards, > Mahesh > > Dwayne Martin <[EMAIL PROTECTED]> wrote: > > Hi Mahesh, > > Thanks for your interest in this. > > arerror.log said, "Dispatch : AR System > Application server terminated when a > signal/exception was received by the server > (ARAPPNOTE 4500)" > > ar.conf is: > # Directory that contains the database files, log > files, and notification > # files for the AR server > Currency-Ratio-Client-Refresh-Interval: 60 > # > # > Server-Name: rem1 > Server-directory: /opt/remedy/db > Register-With-Portmapper: T > Multiple-ARSystem-Servers: T > TCD-Specific-Port: 0 > Db-name: ARSystem > Db-user: ARAdmin > Alternate-Approval-Reg: T > Dbhome-directory: /u01/app/ora10/product/10.2.0 > Oracle-SID: REMPRD > Plugin: /opt/remedy/bin/reportplugin.so > Plugin: /opt/remedy/bin/arealdap.so > Plugin: /opt/remedy/bin/ardbcconf.so > Plugin: /opt/remedy/bin/ServerAdmin.so > Plugin: /opt/remedy/bin/FlashboardObject.so > DSO-User-Password: > > ApluEfS5dsUZx39nHjp5aZzrpUqIMISYAZg1e5quQUjGgBh4gEixTzGuBtfqSj4s2JtGUSLTT26cyAiqTykS5sMMEbnGLNgwEaYwo3ub8KmV0iJUZJm9+g== > Remedy-App-Service-Password: > > UE4tB18EFU1cQxjklIr1G+3UoVcMePXwsbZY4lyWMRPhokK7wbDYZGnERY4/oFZRTvQNBppKiQRT0SrBSI+aErL9qWrTkFKM9k2Ns7ttIPsYtNulTCBCSw== > Mid-Tier-Service-Password: > > eUnGfxGSxL/QwhsbCsm+VfpUywKRb75nLHI+zfx1qSpy/p1zCDJXLX/Sv3KzlyhjrtjNUeJ85OvXRqUZOM2IFKAeLk1GeNCxNUMmk/Vzz4aUCBPwGfF+6w== > Submitter-Mode: 1 > Db-password: > > 6zS8VNd2S8rTVIFl3pgoBYxwhrCvwR3bj7QjnsA3yadDTOWBfBJIlkhdNyuCpXpV66FkElnk3x5eKfwEfM6SYeV2tYk7D3ZOJWZ0QdB4EwceZpGEJ7SWwQ== > # > AREA-LDAP-Port: 389 > AREA-LDAP-Hostname: ldap.jmu.edu > AREA-LDAP-Use-Groups: 0 > AREA-LDAP-UseSSL: F > AREA-LDAP-User-Base: ou=people,o=JMU > AREA-LDAP-User-Filter: uid=$\USER$ > AREA-LDAP-Bind-Password: > [EMAIL PROTECTED]/[EMAIL PROTECTED];W<G! > AREA-LDAP-Bind-User: > cn=authenticatedBrowser,ou=UtilityAccounts,o=JMU > > External-Authentication-RPC-Socket: 390695 > External-Authentication-Ignore-Excess-Groups: F > Allow-Guest-Users: F > # > Filter-Log-File: /opt/remedy/db/filter.log > User-Log-File: /opt/remedy/db/user.log > Thread-Log-File: /opt/remedy/db/thread.log > Alert-Log-File: /opt/remedy/db/alert.log > Arfork-Log-File: /opt/remedy/db/fork.log > Plugin-Log-File: /opt/remedy/db/plugin.log > Server-Group-Log-File: /opt/remedy/db/srvgrp.log > SQL-Log-File: /opt/remedy/db/sql.log > API-Log-File: /opt/remedy/db/api.log > > Crossref-Blank-Password: T > Homepage-Form: GN:ControlPanel > Email-Import-Form-By-Default: T > Preference-Server-Option: 1 > Full-Text-Disable-Searching: T > > Plugin-Log-Level: 1239528 > #Changed-By-Another-User : T > Debug-mode: 0 > > You asked for "armonitorlog". I am not aware of > such a file. Please tell me more. > > In case you are interested, here is the > armonitor.conf: > SNMP-agent-enabled: F > #/opt/remedy/bin/arsnmpd --server rem1 -f -c > /opt/remedy/conf/arsnmpd.conf udp:161 > Monitor-directory: /opt/remedy > /opt/remedy/bin/arserverd -s rem1 -i /opt/remedy > -l /etc/arsystem/rem1 > /opt/remedy/bin/arsvcdsp -s rem1 -d /opt/remedy > #/opt/remedy/bin/arservdsd -s rem1 -i /opt/remedy > /opt/remedy/bin/arplugin -s rem1 -i /opt/remedy > /usr/ar/AREmail/rem1/emaild.sh start > > We are at patch 2. > > We have the AREA LDAP plugin. > > The only application we have is Asset Management. > We mainly use our own customized call tracking > system. > > We didn't run a thread log, but we have another > testing session scheduled for tomorrow and we can > try it then. > > I'll appreciate any help you can give us. > > Thanks again, > Dwayne Martin > > ---- Original message ---- > >Date: Mon, 18 Jun 2007 06:33:03 -0700 > >From: Mahesh Patil <[EMAIL PROTECTED]> > >Subject: Re: Server crashes on Linux > >To: [email protected] > > > > ** > > Hi, > > > > Please share the arerror.log, thread.log, > > armonitorlog, ar.conf files. > > Also let us know the plugins installed, ARS > patch > > details and what all applications you are > running on > > the server. > > > > Thanks, > > Mahesh > > > > Dwayne Martin <[EMAIL PROTECTED]>wrote: > > > > Hello Everyone, > > > > We have a customized AR System on a HPUX-11 > system > > that has worked fine for years. Now we have > moved > > it to a supposedly-superior Red-Hat Linux v4 32 > > -bit system (ARS 7.01, Oracle 10.2). We tested > the > > system with 15 users at once, and the ARS server > > crashed about ten times in two hours. > > > > Is there some system setting that might be > causing > > this? > > > > Dwayne Martin > > James Madison University > > > > Dwayne Martin > > Computing Support > > James Madison University > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > > www.arslist.org ARSlist:"Where the Answers Are" > > > > > > > > ------------------------------------------------ > > > > Moody friends. Drama queens. Your life? Nope! - > > their life, your story. > > Play Sims Stories at Yahoo! Games. > > __20060125_______________________This posting > was > > submitted with HTML in it___ > > Dwayne Martin > Computing Support > James Madison University > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > > > > ------------------------------------------------ > > Looking for a deal? Find great prices on flights and > hotels with Yahoo! FareChase. > __20060125_______________________This posting was > submitted with HTML in it___ Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
