Hi Emad, The DB is local.
We have a main call-tracking system that is totally customized. In addition we have the Asset Management forms, but we only use a few of them. We we copied the database, including all the CMDB and Asset Management forms, from one server to another, then installed AR system onto it. We did not install reconciliation or assignment engine or approval server. Dwayne ---- Original message ---- >Date: Mon, 18 Jun 2007 10:09:20 -0600 >From: Emad Zaky <[EMAIL PROTECTED]> >Subject: Re: Server crashes on Linux >To: [email protected] > > ** > Interesting! > Is your DB remote or local? > Are all the apps customized or are there any Remedy > Apps as well? > Do you have the CMDB, Assignment Engine, Approval > Engine installed? > Did you migrate the Database from a different server > or was it a clean install? > > Regards, > Emad > > > On 6/18/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: > > Hi Mahesh, > > We didn't run an sql log because we didn't know > this was going to happen. > > The arerror.log says: > Fri Jun 15 10:36:03 2007 Dispatch : AR System > Application server terminated when a > signal/exception was received by the server > (ARAPPNOTE 4500) > Fri Jun 15 10:36:03 2007 15 > Fri Jun 15 11:11:42 2007 Dispatch : Cannot > establish a network connection to the AR System > server ( rem1.jmu.edu (0) : RPC: Miscellaneous tli > error - System e > rror (Connection refused)) ARERR - 90 > Fri Jun 15 11:16:42 2007 Dispatch : Cannot > establish a network connection to the AR System > server ( rem1.jmu.edu (0) : RPC: Miscellaneous tli > error - System e > rror (Connection refused)) ARERR - 90 > Fri Jun 15 11:17:18 2007 390620 : User is > currently connected from another machine (ARERR > 9093) > Fri Jun 15 11:17:18 2007 Client already > connected - username:desmitpa, client-type:Remedy > User - User has Override option > Fri Jun 15 11:19:42 2007 Dispatch : Cannot > establish a network connection to the AR System > server ( rem1.jmu.edu (0) : RPC: Miscellaneous tli > error - System e > rror (Connection refused)) ARERR - 90 > Fri Jun 15 11:24:42 2007 Dispatch : Cannot > establish a network connection to the AR System > server ( rem1.jmu.edu (0) : RPC: Miscellaneous tli > error - System e > rror (Connection refused)) ARERR - 90 > Fri Jun 15 11:35:43 2007 Dispatch : Cannot > establish a network connection to the AR System > server ( rem1.jmu.edu (0) : RPC: Miscellaneous tli > error - System e > rror (Connection refused)) ARERR - 90 > Fri Jun 15 11:38:43 2007 Dispatch : Cannot > establish a network connection to the AR System > server ( rem1.jmu.edu (0) : RPC: Miscellaneous tli > error - System e > rror (Connection refused)) ARERR - 90 > Fri Jun 15 11:51:43 2007 Dispatch : Timeout > during data retrieval due to busy server -- retry > the operation ( rem1.jmu.edu) ARERR - 93 > Fri Jun 15 11:54:43 2007 Dispatch : Timeout > during data retrieval due to busy server -- retry > the operation (rem1.jmu.edu) ARERR - 93 > Fri Jun 15 11:57:07 2007 0 : AR System server > terminated when a signal/exception was received by > the server (ARNOTE 20) > Fri Jun 15 11:57:07 2007 15 > Fri Jun 15 11:57:07 2007 Dispatch : AR System > Application server terminated when a > signal/exception was received by the server > (ARAPPNOTE 4500) > Fri Jun 15 11:57:07 2007 15 > > Thanks, > Dwayne > > ---- Original message ---- > >Date: Mon, 18 Jun 2007 08:22:49 -0700 > >From: Mahesh Patil <[EMAIL PROTECTED] > > >Subject: Re: Server crashes on Linux > >To: [email protected] > > > > ** > > Hi Dwayne, > > > > Please share the arerror.log and SQL log file > for > > more analysis as it will help us to track the > root > > cause. > > > > Best Regards, > > Mahesh > > > > Dwayne Martin <[EMAIL PROTECTED]> wrote: > > > > Hi Mahesh, > > > > Thanks for your interest in this. > > > > arerror.log said, "Dispatch : AR System > > Application server terminated when a > > signal/exception was received by the server > > (ARAPPNOTE 4500)" > > > > ar.conf is: > > # Directory that contains the database > files, log > > files, and notification > > # files for the AR server > > Currency-Ratio-Client-Refresh-Interval: 60 > > # > > # > > Server-Name: rem1 > > Server-directory: /opt/remedy/db > > Register-With-Portmapper: T > > Multiple-ARSystem-Servers: T > > TCD-Specific-Port: 0 > > Db-name: ARSystem > > Db-user: ARAdmin > > Alternate-Approval-Reg: T > > Dbhome-directory: > /u01/app/ora10/product/10.2.0 > > Oracle-SID: REMPRD > > Plugin: /opt/remedy/bin/reportplugin.so > > Plugin: /opt/remedy/bin/arealdap.so > > Plugin: /opt/remedy/bin/ardbcconf.so > > Plugin: /opt/remedy/bin/ServerAdmin.so > > Plugin: /opt/remedy/bin/FlashboardObject.so > > DSO-User-Password: > > > > ApluEfS5dsUZx39nHjp5aZzrpUqIMISYAZg1e5quQUjGgBh4gEixTzGuBtfqSj4s2JtGUSLTT26cyAiqTykS5sMMEbnGLNgwEaYwo3ub8KmV0iJUZJm9+g== > > Remedy-App-Service-Password: > > > > UE4tB18EFU1cQxjklIr1G+3UoVcMePXwsbZY4lyWMRPhokK7wbDYZGnERY4/oFZRTvQNBppKiQRT0SrBSI+aErL9qWrTkFKM9k2Ns7ttIPsYtNulTCBCSw== > > Mid-Tier-Service-Password: > > > > eUnGfxGSxL/QwhsbCsm+VfpUywKRb75nLHI+zfx1qSpy/p1zCDJXLX/Sv3KzlyhjrtjNUeJ85OvXRqUZOM2IFKAeLk1GeNCxNUMmk/Vzz4aUCBPwGfF+6w== > > Submitter-Mode: 1 > > Db-password: > > > > 6zS8VNd2S8rTVIFl3pgoBYxwhrCvwR3bj7QjnsA3yadDTOWBfBJIlkhdNyuCpXpV66FkElnk3x5eKfwEfM6SYeV2tYk7D3ZOJWZ0QdB4EwceZpGEJ7SWwQ== > > # > > AREA-LDAP-Port: 389 > > AREA-LDAP-Hostname: ldap.jmu.edu > > AREA-LDAP-Use-Groups: 0 > > AREA-LDAP-UseSSL: F > > AREA-LDAP-User-Base: ou=people,o=JMU > > AREA-LDAP-User-Filter: uid=$\USER$ > > AREA-LDAP-Bind-Password: > > [EMAIL PROTECTED]/[EMAIL PROTECTED];W<G! > > AREA-LDAP-Bind-User: > > > cn=authenticatedBrowser,ou=UtilityAccounts,o=JMU > > > > External-Authentication-RPC-Socket: 390695 > > > External-Authentication-Ignore-Excess-Groups: F > > Allow-Guest-Users: F > > # > > Filter-Log-File: /opt/remedy/db/filter.log > > User-Log-File: /opt/remedy/db/user.log > > Thread-Log-File: /opt/remedy/db/thread.log > > Alert-Log-File: /opt/remedy/db/alert.log > > Arfork-Log-File: /opt/remedy/db/fork.log > > Plugin-Log-File: /opt/remedy/db/plugin.log > > Server-Group-Log-File: > /opt/remedy/db/srvgrp.log > > SQL-Log-File: /opt/remedy/db/sql.log > > API-Log-File: /opt/remedy/db/api.log > > > > Crossref-Blank-Password: T > > Homepage-Form: GN:ControlPanel > > Email-Import-Form-By-Default: T > > Preference-Server-Option: 1 > > Full-Text-Disable-Searching: T > > > > Plugin-Log-Level: 1239528 > > #Changed-By-Another-User : T > > Debug-mode: 0 > > > > You asked for "armonitorlog". I am not aware > of > > such a file. Please tell me more. > > > > In case you are interested, here is the > > armonitor.conf: > > SNMP-agent-enabled: F > > #/opt/remedy/bin/arsnmpd --server rem1 -f -c > > /opt/remedy/conf/arsnmpd.conf udp:161 > > Monitor-directory: /opt/remedy > > /opt/remedy/bin/arserverd -s rem1 -i > /opt/remedy > > -l /etc/arsystem/rem1 > > /opt/remedy/bin/arsvcdsp -s rem1 -d > /opt/remedy > > #/opt/remedy/bin/arservdsd -s rem1 -i > /opt/remedy > > /opt/remedy/bin/arplugin -s rem1 -i > /opt/remedy > > /usr/ar/AREmail/rem1/emaild.sh start > > > > We are at patch 2. > > > > We have the AREA LDAP plugin. > > > > The only application we have is Asset > Management. > > We mainly use our own customized call > tracking > > system. > > > > We didn't run a thread log, but we have > another > > testing session scheduled for tomorrow and > we can > > try it then. > > > > I'll appreciate any help you can give us. > > > > Thanks again, > > Dwayne Martin > > > > ---- Original message ---- > > >Date: Mon, 18 Jun 2007 06:33:03 -0700 > > >From: Mahesh Patil > <[EMAIL PROTECTED]> > > >Subject: Re: Server crashes on Linux > > >To: [email protected] > > > > > > ** > > > Hi, > > > > > > Please share the arerror.log, thread.log, > > > armonitorlog, ar.conf files. > > > Also let us know the plugins installed, > ARS > > patch > > > details and what all applications you are > > running on > > > the server. > > > > > > Thanks, > > > Mahesh > > > > > > Dwayne Martin <[EMAIL PROTECTED]>wrote: > > > > > > Hello Everyone, > > > > > > We have a customized AR System on a > HPUX-11 > > system > > > that has worked fine for years. Now we > have > > moved > > > it to a supposedly-superior Red-Hat Linux > v4 32 > > > -bit system (ARS 7.01, Oracle 10.2). We > tested > > the > > > system with 15 users at once, and the ARS > server > > > crashed about ten times in two hours. > > > > > > Is there some system setting that might be > > causing > > > this? > > > > > > Dwayne Martin > > > James Madison University > > > > > > Dwayne Martin > > > Computing Support > > > James Madison University > > > > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at > > > www.arslist.org ARSlist:"Where the Answers > Are" > > > > > > > > > > > > > ------------------------------------------------ > > > > > > Moody friends. Drama queens. Your life? > Nope! - > > > their life, your story. > > > Play Sims Stories at Yahoo! Games. > > > __20060125_______________________This > posting > > was > > > submitted with HTML in it___ > > > > Dwayne Martin > > Computing Support > > James Madison University > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > > www.arslist.org ARSlist:"Where the Answers > Are" > > > > > > > > > ------------------------------------------------ > > > > Looking for a deal? Find great prices on > flights and > > hotels with Yahoo! FareChase. > > __20060125_______________________This posting > was > > submitted with HTML in it___ > > Dwayne Martin > Computing Support > James Madison University > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > > __20060125_______________________This posting was > submitted with HTML in it___ Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
