Melissa, On a Service Desk 7.0.02 P3 installation I saw this exact error in the Requester Console when attempting to submit a request. This began after I removed most lines of ar.conf (or equivalent on Windows) to speed up AR restart while testing some things outside Service Desk.
My best guess is that the following lines are critical to this function of the Requester Console, but there are a few others inserted by IM that are probably important as well. Once I replaced these lines, requests save without that error. Plugin-Path: /usr/ar/ar-app/incident/bin Plugin: /usr/ar/ar-app/incident/bin/libcaieventcmd.so In your configuration file, perhaps these lines are missing, have unrecognized end-of-line format for your system, have incorrect paths (or non-existent libcaieventcmd.so or dll) or similar? I hope this helps. Jill ---- Jill E. Anderson North Dakota State University [EMAIL PROTECTED] On 6/19/07, Melissa Reed <[EMAIL PROTECTED]> wrote:
We are getting an error message that says "ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI" After looking through the api, filter and plugin logs, I have found that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local appears to be the one that is failing. Has anyone seen this or point me in the right direction to fix it? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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