Hey Norm:
You'd need: 1) An AR Server License (obviously) 2) Application Licenses for each ITSM application you wanted to use. 3) Enough AR Floating licenses for your total user population 4) Enough ITSM Floating licenses for your users based on their ITSM roles. This is to say, if you had 800 people that you wanted to have access the application with floating licenses (and using a strict 1 to 8 ratio) you'd need 100 AR Floating licenses and at least one ITSM Floating license per user, but potentially (and in almost all cases really) more than that as some users will consume more than one license (ie Incident, Problem, Change, Asset, SLM). The licensing scheme is a little more 'schemey' now is the basic takeaway I think. Regards, Adam Pederson Mobile: +1 925 895 9500 Email: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, June 27, 2007 7:54 PM To: [email protected] Subject: ITSM Licensing Question All: In days gone by, one could license Remedy OOTB applications (well, at least Help Desk) by simply purchasing the minimum 5-pack of Help Desk licenses, which would effectively "activate" the app. Users could then access the app using standard ARS fixed or floating licenses. In recent discussions I had with BMC engineers, I was told this is no longer true. So my question is, if one wants, say, 100 floating licenses for ITSM, does he need to. A) Buy 100 ITSM user licenses only B) Buy 100 ARS licenses only C) Buy 100 ARS licenses and a minimal number of ITSM user licenses (like what I described above) D) Buy 100 ARS licenses AND 100 ITSM user licenses Thanks, Norm __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
