Thank you, Matt, for a reminder of lesson #1 of an ITSM implementation: It is NOT an upgrade - it is a migration to a completely new system that bears little resemblance to prior versions.
Rick On 7/19/07, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote:
** I spent 3 months "learning" via documentation, WBTs and took the service desk and change management 7.x admin class. After that I spent 6 months working with 4 others (I did app admin, two on the server and one doing development) and we are putting our new ITSM into production in 3 weeks. The best advice is to research as much as possible. Also, you're very brave to claim an upgrade – everyone I've known has only done an implementation! *M*atthew *C*. *G*ayford *T*echnology *R*esearch & *D*evelopment *I*nformation *T*echnology *S*ystems *D*ivision *U*niversity of *N*orth *C*arolina *W*ilmington (910) 962-7177 *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Julie L Kanakanui JLKANAKA *Sent:* Thursday, July 19, 2007 12:29 PM *To:* [email protected] *Subject:* ITSM 7 - Upgrade advice? ** We are starting to plan our upgrade from 6.3 to 7.x. (as well corresponding ARS and CMDB upgrades, and, to make things interesting, a move from Oracle db to SQL). I know there are a lot of posts here with questions/answers/advice. Was wondering if anyone had suggestion on how best to peruse those? And/or I am also looking at BMC support site and have found some webcasts as well as WBT's that look interesting, so if there any suggestions on other good information on that site, that would be welcome. One thing we are trying to determine sooner than later is whether we will need consultant assistance with this or if we can do most on own (1 admin with 2 yrs of experience, 1 new one). Thank you, Julie
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