Howard, Copy the Next Target Date field from the HelpDesk form into the SHR:ARDBC_OverviewConsoleTemplate (if it doesn't already exist there, which I don't think it does). Next, open the SHR:ARDBC_OverviewConsole form and add the Next Target Date field to that form (It should now be available since you added it to the template form). Now, go into the User Tool and open the SHR:ARDBCFields form and add the field mapping for the Next Target Date. Lastly, add the Next Target Date field to the Overview Console table. If I'm not mistaken, that should do it! Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com <http://www.itprophets.com/> _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, August 23, 2007 10:09 AM To: [email protected] Subject: Need to add field a to the Overview Console Assigned work table ** Good morning all, I need your help. I need to add a field from the HD:Help Desk form from the SLM tab 'Next Target Date') to the Overview Console Assigned work table. I know that the Overview Console is feed from the "Assigend work table" is feed from the SHR:ARDBC_OverviewConsole form, but I remember seeing something on the arlist that it takes more then just adding the field there. Could some kind person, point me to a doc or give me directions (and be nice) on how to push data from the HD:Help Desk to the OverviewConsole? As always thanks, -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
