Brian, Try moving your Close Window action to after your Set Fields action.
Bruce Scott Application Developer - Remedy SSG, PetSMART, Inc. Office: 623.587.2340 eMail: [EMAIL PROTECTED] _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 11, 2007 7:56 AM To: [email protected] Subject: Re: Workflow will not fire? ** Hi John, The AL has 4 actions. Three always fire and always show up in the AL log. The 4th action never shows up and does not fire. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Tuesday, September 11, 2007 10:37 AM To: [email protected] Subject: Re: Workflow will not fire? ** Does the active link show up in the active link at all? I'm working on the same issue with my active link is not listed in the AL log unless I open CHG:Task form from the object list and do a search for the ticket. When it is modified the AL will fire as designed John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Sokol, Brian" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/11/2007 10:25 AM Please respond to [email protected] To [email protected] cc Subject Workflow will not fire? ** I have an active link that has 4 actions in it. When a button is pushed the following actions should occur: 1) Push Fields - to a supporting table 2) Close Window 3) Set Fields - I am setting a field using COLSUM 4) Change Field - simply refresh a table field Actions 1,2 and 4 always fire. I can never get action 3 to fire. If I look at the Active Link log it never shows as if it does not exist. I know I experienced this same type of problem some time ago where some workflow was just ignored. I am on ARS 7.01 patch 1 on SQL 2000/Server 2003. Anyone have an idea to try? thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ##################################################################################### The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. ##################################################################################### _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
