Hi Brian
Am I right in thinking that the active link is running on a button click in the dialog, but action 3 is trying to perform a COLSUM against the table on the parent form? - if so, this will not work. You need to split this into separate active links on each of the 2 forms as follows: Parent form - active link on button click opens dialog form Dialog form - active link on button click pushes data to backend form, (commits changes and) closes dialog window Parent form - active link (checks for result of commit from dialog, and) refreshes table and does COLSUM set fields. Note that the 2 active links on the parent form could be a single active link if you do not care to check the result passed back from the dialog in the Close Window mapping. Opening the dialog form in dialog mode will stop processing the active link on the parent form until the dialog has been closed. If your COLSUM needs to take account of the new record created by the push fields, you should do the refresh before you do the COLSUM operation. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 11, 2007 3:54 PM To: [email protected] Subject: Re: Workflow will not fire? Hi Roger, I have a display only form with a table of items. This is a purchase request form. A user can select one of the items and a quantity and click on the Add To PO button. This performs the same actions as the AL I am having problems with except there is no Close Window action. This all works OK and the COLSUM function works. If a user needs to order a non-standard item (one that is not listed on the form) they click on a button and open a Dialog box. This dialog box is a different view of the same display only form. They fill in a few fields including quantity and price. They then have to click on the same Add To PO button to perform the 4 actions I listed below. Actions 1, 2 and 4 always fire. Action 3 never fires and is never listed in the AL log. Hope this clears this up. thanks, Brian _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Tuesday, September 11, 2007 10:38 AM To: [email protected] Subject: Re: Workflow will not fire? ** The first thing that comes to mind is how many forms are you working with? Because of the Close Window action it sounds like there are two. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 11, 2007 10:26 AM To: [email protected] Subject: Workflow will not fire? I have an active link that has 4 actions in it. When a button is pushed the following actions should occur: 1) Push Fields - to a supporting table 2) Close Window 3) Set Fields - I am setting a field using COLSUM 4) Change Field - simply refresh a table field Actions 1,2 and 4 always fire. I can never get action 3 to fire. If I look at the Active Link log it never shows as if it does not exist. I know I experienced this same type of problem some time ago where some workflow was just ignored. I am on ARS 7.01 patch 1 on SQL 2000/Server 2003. Anyone have an idea to try? thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 <http://www.Scholastic.com> http://www.Scholastic.com __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
