Rick, I never saw it work against ITSM, so you're right. On 9/12/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Yes, Abydos is a good tool - I only question whether the number of > objects that it has to connect in ITSM 7 would make any output unreadable - > like the CMDB CDM chart/poster/billboard. > > I mean, once you get it in small enough pieces to read easily, they're > without the necessary context to make it understandable. > > Rick > > On 9/12/07, Ray T. <[EMAIL PROTECTED]> wrote: > > > > ** I've seen Abydos Analyzer do a good job of producing visio diagram of > > relationships between forms such as which forms a given form interacts with > > and through which object (say filter). > > > > I haven't used it much myself, but based on what I saw few months ago, > > it seems to give you at least a good map to follow through Remedy Admin. > > > > PS: Sorry about the other reply. sent too soon > > > > On 9/12/07, Rick Cook <[EMAIL PROTECTED] > wrote: > > > > > > ** Rabi, I have had success using the Sync Search Database to lead me > > > through some of the related items in ITSM 7. Unfortunately, log files are > > > about the only other thing that's been educational. I'm sure that there > > > is > > > a utility or two out there that can help - too bad BMC can't seem to > > > provide > > > any of their own that are better than stuff we had years ago. > > > > > > Maybe with the new Admin tool coming out, they'll have the ability to > > > give us some functionality that the current tool won't support. I wait > > > with > > > fingers crossed. > > > > > > Rick > > > > > > On 9/12/07, Rabi Tripathi <[EMAIL PROTECTED] > wrote: > > > > > > > > Hi all, > > > > Apart from the "BMC Remedy IT Service Management 7.0 > > > > Architecture" pdf book on BMC's support site, what do > > > > you guys use to analyze ITSM workflow to understand > > > > and customize it? > > > > > > > > I have done/tried the following: > > > > 1. Workflow Logging - always works, but very tedious. > > > > takes time to create test cases and go thru the log > > > > and cross ref objects in Remedy Admin. It's my distant > > > > friend that I mostly invite only for troubleshooting, > > > > not understaning a big chunk of workflow. > > > > > > > > 2. Browse Remedy Admin - tedious, not to mention it > > > > pushes me closer to a doc visit for carpel tunnel > > > > syndrom. i never liked Remedy's "point and click" > > > > boast. I would rather write code in sentences so that > > > > in one glace I could easily understand a chunk of > > > > workflow. Try understanding what 10 filters do. How do > > > > you like the point and click in Remedy Admin this > > > > time? > > > > > > > > For me, Remedy's strength is the macro programming it > > > > allows, not the point and click way of doing it. It > > > > sounds good only to the VP who is too lazy busy move > > > > his hand to the keyboard and assumes that this > > > > excellent trait flows down his chain of command. He's > > > > got the purse, so, you've got a whole lot of > > > > clickityclick click click to do in your life... > > > > > > > > 3. Master ARSuite - whoever decided to kill this > > > > product, i would like to confront loudly one day. He > > > > better have an earplug. I have been able to use it > > > > with mixed results for some of the custom apps written > > > > locally in ARS 7. > > > > > > > > Trying to use it for ITSM 7, I can't even get a def > > > > file created thru Remedy Admin. Exporting 40 forms > > > > causes malloc error on server. Is this typical, or is > > > > my server good for nothing bum I sometimes think it > > > > is? Currently trying the export in something like 20 > > > > separate chunks. Not done yet. > > > > > > > > Anybody able to do a def file of ITSM 7 in bigger > > > > chunks? After the def file, i wonder how upset Master > > > > AR Suite will be on meeting this new def (I already > > > > know I need to strip the new header line about char > > > > set). And after I do some customization, it's another > > > > round of fun with def file export. Why ca't I use a > > > > true IDE like the ones others had in 90s or even 80s? > > > > Yeah, tell me it's coming. I have to see it. > > > > > > > > 4. Remedy developer plus. I was able to get this to > > > > work with Rem admin 6.0.1 only. But loading objects > > > > (only Incidet Management) didn't finish in 2 hours (I > > > > got 2 GB on my client pc), so I killed it. Is this my > > > > unlucky day, so I should't buy NY lottery today or is > > > > it like this for you guys too? > > > > > > > > 5. I dearly miss that simple and sweet free command > > > > line utility...what was it called...arexport I think > > > > that gave you object details in readable format. I > > > > can't even remember it's name. I told you this was a > > > > very old friend. I wish it were still around. Rest in > > > > peace, my friend. Your life was a worthy one. > > > > > > > > Do you guys know of any other book, white paper from > > > > BMC. With actual object names, their definitions? Any > > > > luck with Master AR Suite or Rem Dev Plus? > > > > > > > > If anybody wants to tell me about their superior > > > > product xyz that is THE BEST out there and would allow > > > > such analysis, that I should have already paid for > > > > sparing me this long rant...please keep it short, and > > > > mention the price. A trial version? > > > > > > > > ITSM has turned into a monstrous beast never before > > > > sighted in this part of the world. Do we have enough > > > > ropes and shackles to tame this beast? Or is it going > > > > the natural way of the marvelous dinosaurs, too hefty > > > > for their own good? Hope not. > > > > > > > > -Rabi Tripathi > > > > NYC > > > > > > __20060125_______________________This posting was submitted with HTML > in it___ >
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