Jase, There is a nice instruction sheet on the bmcdn called Elegant Email Messages (Document 53 under Cool Tech Tips under Tips and Techniques). I was going to email it to you but bmcdn is not accessible right now. That happens alot ... wonder what they are doing with it!
It talks about creating a banner specifically. Now I did it this week and it didn't actually appear on my test emails. I wonder if it has something to do with what kind of email system sends out the email. Our server sends out smtp emails, maybe that is a limitation. We use outlook 2003 for incoming and I know I can open html email. So if anyone knows more about that I'd appreciate the info. I was excited about doing some really nice looking emails so I want to master this too. Good luck, Susan ARS v7.0.1P2 Oracle 10g Server Windows 2003 Email v7.x On 9/13/07, Jase Brandon <[EMAIL PROTECTED]> wrote: > > ** Hello All, > ArServer 7.0 > HelpDesk 6.3 > > I created an email template, but when I create a filter with a notify > action, in the templates tab, I don't see any templates listed for > selection. > I have been reading the email engine manual and it appears I should see > templates listed on that tab when creating a filter. > Desired end result is to create a filter that will notify requester on > resolve of a case. Requirement is for the filter to use an email template > with our IT logo included in the notification, probably using html. I > created the template as mentioned above, just can't figure out why the > template isn't showing up in the "templates" tab on the notify action of the > filter. > Wanted to run it by you guys before I spent any more time researching. > > Thanks in Advance, > > > *Jase* > DaVita Inc. > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
