When I attached my template in the email templates form it appeared on the Message form as a menu choice under tempaltes.
On 9/13/07, Shellman, David <[EMAIL PROTECTED]> wrote: > > Jase, > > I reread your email after reading Susan's response. > > You saved your template in the ar system email templates form. There > isn't any menu associated with the fields on the template tab. What I do is > simply copy the name from the ar system email templates form and paste it > into the temlates fields on the tab. The names have to match exactly. > > Dave > -------------------------- > [EMAIL PROTECTED] (Wireless) > > ----- Original Message ----- > From: Action Request System discussion list(ARSList) <[email protected]> > To: [email protected] <[email protected]> > Sent: Thu Sep 13 21:18:53 2007 > Subject: Re: Email Template Creation > > ** > Jase, > > There is a nice instruction sheet on the bmcdn called Elegant Email > Messages (Document 53 under Cool Tech Tips under Tips and Techniques). I > was going to email it to you but bmcdn is not accessible right now. That > happens alot ... wonder what they are doing with it! > > It talks about creating a banner specifically. Now I did it this week and > it didn't actually appear on my test emails. I wonder if it has something > to do with what kind of email system sends out the email. Our server sends > out smtp emails, maybe that is a limitation. We use outlook 2003 for > incoming and I know I can open html email. So if anyone knows more about > that I'd appreciate the info. > > I was excited about doing some really nice looking emails so I want to > master this too. > > Good luck, > Susan > > ARS v7.0.1P2 > Oracle 10g > Server Windows 2003 > Email v7.x > > > > On 9/13/07, Jase Brandon <[EMAIL PROTECTED]> wrote: > > ** > Hello All, > ArServer 7.0 > HelpDesk 6.3 > > I created an email template, but when I create a filter with a > notify action, in the templates tab, I don't see any templates listed for > selection. > I have been reading the email engine manual and it appears I > should see templates listed on that tab when creating a filter. > Desired end result is to create a filter that will notify > requester on resolve of a case. Requirement is for the filter to use an > email template with our IT logo included in the notification, probably using > html. I created the template as mentioned above, just can't figure out why > the template isn't showing up in the "templates" tab on the notify action of > the filter. > Wanted to run it by you guys before I spent any more time > researching. > > Thanks in Advance, > > > Jase > > DaVita Inc. > __20060125_______________________This posting was submitted with > HTML in it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
