Jase, Answering this from memory. Make sure you set the notify action in the filter to email. The templates fields prefix, body, and suffix are on their own tab. Take a quick look at the tabs that are displayed after the select fields tab.
Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Thu Sep 13 19:02:37 2007 Subject: Email Template Creation ** Hello All, ArServer 7.0 HelpDesk 6.3 I created an email template, but when I create a filter with a notify action, in the templates tab, I don't see any templates listed for selection. I have been reading the email engine manual and it appears I should see templates listed on that tab when creating a filter. Desired end result is to create a filter that will notify requester on resolve of a case. Requirement is for the filter to use an email template with our IT logo included in the notification, probably using html. I created the template as mentioned above, just can't figure out why the template isn't showing up in the "templates" tab on the notify action of the filter. Wanted to run it by you guys before I spent any more time researching. Thanks in Advance, Jase DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___
