Jase, I reread your email after reading Susan's response.
You saved your template in the ar system email templates form. There isn't any menu associated with the fields on the template tab. What I do is simply copy the name from the ar system email templates form and paste it into the temlates fields on the tab. The names have to match exactly. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Thu Sep 13 21:18:53 2007 Subject: Re: Email Template Creation ** Jase, There is a nice instruction sheet on the bmcdn called Elegant Email Messages (Document 53 under Cool Tech Tips under Tips and Techniques). I was going to email it to you but bmcdn is not accessible right now. That happens alot ... wonder what they are doing with it! It talks about creating a banner specifically. Now I did it this week and it didn't actually appear on my test emails. I wonder if it has something to do with what kind of email system sends out the email. Our server sends out smtp emails, maybe that is a limitation. We use outlook 2003 for incoming and I know I can open html email. So if anyone knows more about that I'd appreciate the info. I was excited about doing some really nice looking emails so I want to master this too. Good luck, Susan ARS v7.0.1P2 Oracle 10g Server Windows 2003 Email v7.x On 9/13/07, Jase Brandon <[EMAIL PROTECTED]> wrote: ** Hello All, ArServer 7.0 HelpDesk 6.3 I created an email template, but when I create a filter with a notify action, in the templates tab, I don't see any templates listed for selection. I have been reading the email engine manual and it appears I should see templates listed on that tab when creating a filter. Desired end result is to create a filter that will notify requester on resolve of a case. Requirement is for the filter to use an email template with our IT logo included in the notification, probably using html. I created the template as mentioned above, just can't figure out why the template isn't showing up in the "templates" tab on the notify action of the filter. Wanted to run it by you guys before I spent any more time researching. Thanks in Advance, Jase DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
