Remember, we don't buy software from BMC or other major vendors, we buy licenses to USE the software, under conditions specified by the seller in the EULA. So while you can keep the SW once you stop paying for licenses, if you can't use it, what's the difference between having it and not having it?
Rick On 9/19/07, Susan Palmer <[EMAIL PROTECTED]> wrote: > > ** Andy, > > But is it their property? There's not a point when I have to give it > back, it's not leased. I really feel I'm buying the product when I > initially buy the licenses. I pay for the licenses and then I pay for the > support separately. > > I don't see why they have the right to dictate (i.e. dictatorship). > Should I be using the term free enterprise as opposed to capitalism? I > should be free to find the support enterprise that best suits my company's > needs. > > If I buy a car at one dealership, I can go to another dealership to get > service (support). The dealerships have different ownership but they both > are authorized sellers (or partners) of the mother company. They don't own > my car. They may not want to loose the service $$$$ but then they should > have to compete for those $$$$ also by providing the best service. > > Susan > > > On 9/19/07, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote: > > > > ** > > > > The point was that they have the right (as it is their licensed product) > > to dictate where you get your support. > > > > I'm not saying that I like it, or that it's even a good business > > practice. I'm just saying it's totally inline with capitalism. > > > > Now if the government said you MUST use BMC that would be different. > > Bottom-line is that it's ultimately their property and they have that right. > > > > > > *Andy L. Mayfield* > > *Sr. System Operation Specialist* > > *Alabama Power Company* > > *Office: 8-226-1805* > > ------------------------------ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Susan Palmer > > *Sent:* Tuesday, September 18, 2007 1:41 PM > > *To:* [email protected] > > *Subject:* Re: BMC Support > > > > ** > > > > Yeaaaaaaaaaaaaaa !!!! > > > > > > On 9/18/07, *arslist* < [EMAIL PROTECTED]> wrote: > > > > ** > > > > Yes, > > > > but they don't tell you which authorized dealership you can go to, > > > > and you don't have to ask their permission to change which one you use. > > > > … Daniel > > > > ------------------------------ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Mayfield, Andy L. > > *Sent:* September 18, 2007 12:37 PM > > *To:* [email protected] > > *Subject:* Re: BMC Support > > > > I've been very lucky in that I've only needed to use the support a > > couple of times, so I cant really speak about the support issues. > > > > I will have to say that IMO their methods are in no way out of line with > > the principles of capitalism. You cant take your new Ford to the local Chevy > > dealer for warranty work can you? > > > > *Andy L. Mayfield* > > *Sr. System Operation Specialist* > > *Alabama Power Company* > > *Office: 8-226-1805* > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
