Exactly, we are all free not to use BMC, but the absolutely have the right to dictate how we do if we choose to do so. Free market is not a good example either. You are in fact free not to use the product and to choose another.
Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, September 19, 2007 5:27 PM To: [email protected] Subject: Re: BMC Support ** Remember, we don't buy software from BMC or other major vendors, we buy licenses to USE the software, under conditions specified by the seller in the EULA. So while you can keep the SW once you stop paying for licenses, if you can't use it, what's the difference between having it and not having it? Rick On 9/19/07, Susan Palmer <[EMAIL PROTECTED]> wrote: ** Andy, But is it their property? There's not a point when I have to give it back, it's not leased. I really feel I'm buying the product when I initially buy the licenses. I pay for the licenses and then I pay for the support separately. I don't see why they have the right to dictate (i.e. dictatorship). Should I be using the term free enterprise as opposed to capitalism? I should be free to find the support enterprise that best suits my company's needs. If I buy a car at one dealership, I can go to another dealership to get service (support). The dealerships have different ownership but they both are authorized sellers (or partners) of the mother company. They don't own my car. They may not want to loose the service $$$$ but then they should have to compete for those $$$$ also by providing the best service. Susan On 9/19/07, Mayfield, Andy L. <[EMAIL PROTECTED] > wrote: ** The point was that they have the right (as it is their licensed product) to dictate where you get your support. I'm not saying that I like it, or that it's even a good business practice. I'm just saying it's totally inline with capitalism. Now if the government said you MUST use BMC that would be different. Bottom-line is that it's ultimately their property and they have that right. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, September 18, 2007 1:41 PM To: [email protected] Subject: Re: BMC Support ** Yeaaaaaaaaaaaaaa !!!! On 9/18/07, arslist < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: ** Yes, but they don't tell you which authorized dealership you can go to, and you don't have to ask their permission to change which one you use. ... Daniel ________________________________ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: September 18, 2007 12:37 PM To: [email protected] Subject: Re: BMC Support I've been very lucky in that I've only needed to use the support a couple of times, so I cant really speak about the support issues. I will have to say that IMO their methods are in no way out of line with the principles of capitalism. You cant take your new Ford to the local Chevy dealer for warranty work can you? Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
