Hi, I currently have a customer who needs to be able to see *all issues* which they generated (through the RC). Currently the RC will only show all of the issues that the logged in user generated.
Does anyone have any experience with providing the requestor console users with an overview of *all issues* generated from/for their company (in a muti-tenacy environment)? The users are actually the customer companies internal IT. When they have an issue regarding a product we support (the operating company) they generate an issue through the RC. I've thought about giving the Incident Viewer permissions but this also allows them to see the internal work info logs (not good). Any feedback would be much appreciated. Regards, Richard _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
