I had to implement a similar request for a client and added a new table field that used the overview console so that they could see both Incident and Changes that they were the Requester. I then created a new Requester Read Only for Incident and Change and provided each user with a Incident Viewer and Change Viewer Permissions
-----Original Message----- From: Ri Mez <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 3 Oct 2007 6:00 am Subject: ITSM v7 - Requestor Console - View All issues by company Hi, I currently have a customer who needs to be able to see *all issues* which they generated (through the RC). Currently the RC will only show all of the issues that the logged in user generated. Does anyone have any experience with providing the requestor console users with an overview of *all issues* generated from/for their company (in a muti-tenacy environment)? The users are actually the customer companies internal IT. When they have an issue regarding a product we support (the operating company) they generate an issue through the RC. I've thought about giving the Incident Viewer permissions but this also allows them to see the internal work info logs (not good). Any feedback would be much appreciated. Regards, Richard _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
