Hi Roger, Thanks for the feedback. Could you possibly provide more detail on this? What were the risks involved in this method? When you said that you created a new "requestor read only" were you referring to a new permission group?
Any further feedback would be VERY much appreciated. Cheers. Richard On Oct 3, 2:23 pm, Roger Justice <[EMAIL PROTECTED]> wrote: > I had to implement a similar request for a client and added a new table field > that used the overview console so that they could see both Incident and > Changes that they were the Requester. I then created a new Requester Read > Only for Incident and Change and provided each user with a Incident Viewer > and Change Viewer Permissions > > -----Original Message----- > From: Ri Mez <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Wed, 3 Oct 2007 6:00 am > Subject: ITSM v7 - Requestor Console - View All issues by company > > Hi, > > I currently have a customer who needs to be able to see *all issues* > which they generated (through the RC). Currently the RC will only show > all of the issues that the logged in user generated. > > Does anyone have any experience with providing the requestor console > users with an overview of *all issues* generated from/for their > company (in a muti-tenacy environment)? > > The users are actually the customer companies internal IT. When they > have an issue regarding a product we support (the operating company) > they generate an issue through the RC. > > I've thought about giving the Incident Viewer permissions but this > also allows them to see the internal work info logs (not good). > > Any feedback would be much appreciated. > > Regards, > Richard > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" > > ________________________________________________________________________ > Email and AIM finally together. You've gotta check out free AOL Mail! > -http://mail.aol.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
