I created a new view of the HPD:Helpdesk form that is read only and used it when the view button I created on the Requester console table field was selected to view an Incident. This minimizes the user trying to change the Incident. If they tried to modify an Incident with Incident Viewer permissions they get an error message and in some instances will complain.
-----Original Message----- From: Ri Mez <[EMAIL PROTECTED]> To: [email protected] Sent: Thu, 4 Oct 2007 3:27 am Subject: Re: ITSM v7 - Requestor Console - View All issues by company Hi Roger, Thanks for the feedback. Could you possibly provide more detail on this? What were the risks involved in this method? When you said that you created a new "requestor read only" were you referring to a new permission group? Any further feedback would be VERY much appreciated. Cheers. Richard On Oct 3, 2:23 pm, Roger Justice <[EMAIL PROTECTED]> wrote: > I had to implement a similar request for a client and added a new table field that used the overview console so that they could see both Incident and Changes that they were the Requester. I then created a new Requester Read Only for Incident and Change and provided each user with a Incident Viewer and Change Viewer Permissions > > -----Original Message----- > From: Ri Mez <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Wed, 3 Oct 2007 6:00 am > Subject: ITSM v7 - Requestor Console - View All issues by company > > Hi, > > I currently have a customer who needs to be able to see *all issues* > which they generated (through the RC). Currently the RC will only show > all of the issues that the logged in user generated. > > Does anyone have any experience with providing the requestor console > users with an overview of *all issues* generated from/for their > company (in a muti-tenacy environment)? > > The users are actually the customer companies internal IT. When they > have an issue regarding a product we support (the operating company) > they generate an issue through the RC. > > I've thought about giving the Incident Viewer permissions but this > also allows them to see the internal work info logs (not good). > > Any feedback would be much appreciated. > > Regards, > Richard > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" > > ________________________________________________________________________ > Email and AIM finally together. You've gotta check out free AOL Mail! -http://mail.aol.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
