Thanks Roger, Did you allow them to have access to the Work Info in your view? The issue I've come across is that whenever I try to configure access like you are describing they can still see the Internal Work Info.
Richard On Oct 4, 1:52 pm, Roger Justice <[EMAIL PROTECTED]> wrote: > I created a new view of the HPD:Helpdesk form that is read only and used it > when the view button I created on the Requester console table field was > selected to view an Incident. This minimizes the user trying to change the > Incident. If they tried to modify an Incident with Incident Viewer > permissions they get an error message and in some instances will complain. > > -----Original Message----- > From: Ri Mez <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Thu, 4 Oct 2007 3:27 am > Subject: Re: ITSM v7 - Requestor Console - View All issues by company > > Hi Roger, > > Thanks for the feedback. Could you possibly provide more detail on > this? What were the risks involved in this method? When you said that > you created a new "requestor read only" were you referring to a new > permission group? > > Any further feedback would be VERY much appreciated. > > Cheers. > Richard > > On Oct 3, 2:23 pm, Roger Justice <[EMAIL PROTECTED]> wrote: > > I had to implement a similar request for a client and added a new table > > field > that used the overview console so that they could see both Incident and > Changes > that they were the Requester. I then created a new Requester Read Only for > Incident and Change and provided each user with a Incident Viewer and Change > Viewer Permissions > > > -----Original Message----- > > From: Ri Mez <[EMAIL PROTECTED]> > > To: [EMAIL PROTECTED] > > Sent: Wed, 3 Oct 2007 6:00 am > > Subject: ITSM v7 - Requestor Console - View All issues by company > > > Hi, > > > I currently have a customer who needs to be able to see *all issues* > > which they generated (through the RC). Currently the RC will only show > > all of the issues that the logged in user generated. > > > Does anyone have any experience with providing the requestor console > > users with an overview of *all issues* generated from/for their > > company (in a muti-tenacy environment)? > > > The users are actually the customer companies internal IT. When they > > have an issue regarding a product we support (the operating company) > > they generate an issue through the RC. > > > I've thought about giving the Incident Viewer permissions but this > > also allows them to see the internal work info logs (not good). > > > Any feedback would be much appreciated. > > > Regards, > > Richard > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > > Answers Are" > > > ________________________________________________________________________ > > Email and AIM finally together. You've gotta check out free AOL Mail! > -http://mail.aol.com > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" > > ________________________________________________________________________ > Email and AIM finally together. You've gotta check out free AOL Mail! > -http://mail.aol.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
