What kind of child tickets? What are they supposed to contain? Do the child tickets have the same static information or does the creation of each parent ticket create distinctively different kind of child tickets everytime? If so what are the rules that govern the contents of these child tickets?
Depending on your answers to these questions there could be various ways to achieve what you are wanting to do. But one basic pre-requisite in your situation would be the fact that you would require the creation of a unique GUID by which you would be able to relate your parent ticket to all the child tickets you create.. Give us some more info and some of us might be able to guide you further on how you should proceed. Cheers Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 03, 2007 2:07 PM To: [email protected] Subject: Automatically Creating Child Ticktes I was wondering if anyone knows of a way or has heard of a way to automatically create child tickets after clicking on the save button of the parent ticket. My company wants to create these child tickets automatically instead of having to manually input them. They are asking for 14 additional tickets to be created upon clicking on the save button and all will have different CTIs. I don't think there is a way to do this, but I figured I would post just the same. They would also like all 14 tickets to auto save and give ticket numbers.... No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.0/1046 - Release Date: 10/3/2007 10:08 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
