Will the Summaries and Descriptions be static just like the CTI's are static? If so where will the Summary and Description come from? The parent ticket? How do you plan building the Summary and Description?
Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, October 03, 2007 2:26 PM To: [email protected] Subject: Re: Automatically Creating Child Ticktes I'm with you, but how is the "different information" determined? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 03, 2007 1:23 PM To: [email protected] Subject: Re: Automatically Creating Child Ticktes They want to use this when they decommission a store. They want to have 14 tickets total created all with different CTIs, Summaries, and Descriptions. The same requester would be on each ticket though. So pretty much they only want to manually create one ticket and upon hitting the save button, the remaining tickets will auto generate and save all with different information in them. On Oct 3, 2:18 pm, Joe D'Souza <[EMAIL PROTECTED]> wrote: > What kind of child tickets? What are they supposed to contain? Do the child > tickets have the same static information or does the creation of each parent > ticket create distinctively different kind of child tickets everytime? If so > what are the rules that govern the contents of these child tickets? > > Depending on your answers to these questions there could be various ways to > achieve what you are wanting to do. But one basic pre-requisite in your > situation would be the fact that you would require the creation of a unique > GUID by which you would be able to relate your parent ticket to all the > child tickets you create.. > > Give us some more info and some of us might be able to guide you further on > how you should proceed. > > Cheers > > Joe D'Souza > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] > Sent: Wednesday, October 03, 2007 2:07 PM > To: [EMAIL PROTECTED] > Subject: Automatically Creating Child Ticktes > > I was wondering if anyone knows of a way or has heard of a way to > automatically create child tickets after clicking on the save button of the > parent ticket. My company wants to create these child tickets automatically > instead of having to manually input them. They are asking for 14 additional > tickets to be created upon clicking on the save button and all will have > different CTIs. I don't think there is a way to do this, but I figured I > would post just the same. > > They would also like all 14 tickets to auto save and give ticket numbers.... No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.0/1046 - Release Date: 10/3/2007 10:08 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
