Well the summaries are mapped to specific CTIs. I have no idea how to get the different descriptions to populate since they would be different for every ticket.
On Oct 3, 2:30 pm, Joe D'Souza <[EMAIL PROTECTED]> wrote: > Will the Summaries and Descriptions be static just like the CTI's are > static? If so where will the Summary and Description come from? The parent > ticket? How do you plan building the Summary and Description? > > Joe D'Souza > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE > Sent: Wednesday, October 03, 2007 2:26 PM > To: [EMAIL PROTECTED] > Subject: Re: Automatically Creating Child Ticktes > > I'm with you, but how is the "different information" determined? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] > Sent: Wednesday, October 03, 2007 1:23 PM > To: [EMAIL PROTECTED] > Subject: Re: Automatically Creating Child Ticktes > > They want to use this when they decommission a store. > > They want to have 14 tickets total created all with different CTIs, > Summaries, and Descriptions. The same requester would be on each ticket > though. So pretty much they only want to manually create one ticket and > upon hitting the save button, the remaining tickets will auto generate and > save all with different information in them. > > On Oct 3, 2:18 pm, Joe D'Souza <[EMAIL PROTECTED]> wrote: > > What kind of child tickets? What are they supposed to contain? Do the > child > > tickets have the same static information or does the creation of each > parent > > ticket create distinctively different kind of child tickets everytime? > If so > > what are the rules that govern the contents of these child tickets? > > > Depending on your answers to these questions there could be various > ways to > > achieve what you are wanting to do. But one basic pre-requisite in > your > > situation would be the fact that you would require the creation of a > unique > > GUID by which you would be able to relate your parent ticket to all > the > > child tickets you create.. > > > Give us some more info and some of us might be able to guide you > further on > > how you should proceed. > > > Cheers > > > Joe D'Souza > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] > > Sent: Wednesday, October 03, 2007 2:07 PM > > To: [EMAIL PROTECTED] > > Subject: Automatically Creating Child Ticktes > > > I was wondering if anyone knows of a way or has heard of a way to > > automatically create child tickets after clicking on the save button > of the > > parent ticket. My company wants to create these child tickets > automatically > > instead of having to manually input them. They are asking for 14 > additional > > tickets to be created upon clicking on the save button and all will > have > > different CTIs. I don't think there is a way to do this, but I > figured I > > would post just the same. > > > They would also like all 14 tickets to auto save and give ticket > numbers.... > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.488 / Virus Database: 269.14.0/1046 - Release Date: 10/3/2007 > 10:08 AM > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are"- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
