Macros are definitely not what you would want to do for a core operation such as a save as that would mean that it would be useless over the web if you ever web enable your operations..
You want to use some sort of configuration that would tell the system that a particular ticket needs these child tickets to be created and these child tickets should be stored as a configuration. While creating a parent ticket, have the system run through this configuration and create the necessary child tickets. If you can give a little more information on what is the basis on which the system will create the child tickets, and what their content should be like, then it would be easier to help you.. Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 03, 2007 2:18 PM To: [email protected] Subject: Re: Automatically Creating Child Ticktes How would I change the CTIs though on the child tickets? I was wondering if I could create macros for the different types of tickets they want, then have an AL that fires when they create the first ticket and do the Run Macro action off the AL so it would automatically create all 14. Or would that mess confuse Remedy? On Oct 3, 2:12 pm, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > How about just using a PUSH FIELDS with CREATE A NEW REQUEST if no > matching requests are found? Use a blank PUSH FIELD IF qualification and > Remedy will create a new record in the child form each time the AL is > executed. You can create as many of these actions as you want (14). > > Norm > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] > Sent: Wednesday, October 03, 2007 1:07 PM > To: [EMAIL PROTECTED] > Subject: Automatically Creating Child Ticktes > > I was wondering if anyone knows of a way or has heard of a way to > automatically create child tickets after clicking on the save button > of the parent ticket. My company wants to create these child tickets > automatically instead of having to manually input them. They are > asking for 14 additional tickets to be created upon clicking on the > save button and all will have different CTIs. I don't think there is > a way to do this, but I figured I would post just the same. > > They would also like all 14 tickets to auto save and give ticket > numbers.... No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.0/1046 - Release Date: 10/3/2007 10:08 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
