1) Go to www.bmc.com/support/ 2) Login 3) Select "Downloads & Patches" from the left side navigation bar 4) Select "Product Downloads (EPD)"
or just go directly to: http://webapps.bmc.com/epd Once you get down to the version and language you want, the zip file is called: "AR System Documentation" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ri Mez Sent: Monday, October 08, 2007 12:06 AM To: [email protected] Subject: Re: BMC Remedy Product Documentation Filenames Is there anyway to get a direct link or instructions on how to find the bulk zip? One of my big gripes is how difficult it is to find anything on BMCs website -- even when you know the file that you want. Thanks & Regards, Richard On Oct 7, 4:05 am, "Easter, David" <[EMAIL PROTECTED]> wrote: > The numbers are part of the automated system put in place to submit, > track, post, and distribute the documents. You'll notice that the > numbers match the barcode at the end of the document. I know of no > plans to change that anytime soon. > > However, the all the documentation can be downloaded in one bulk zip > file from the EPD site - and those documents have filenames that match > the master index. If you download those files and put them all in the > same directory, you'll be able to use the master index just like you > describe. > > Thanks, > > -David J. Easter > Sr. Product Manager, Service Management Business Unit BMC Software, > Inc. > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L > Sent: Friday, October 05, 2007 6:45 PM > To: [EMAIL PROTECTED] > Subject: BMC Remedy Product Documentation Filenames > > ** > Hi, David Easter and Fellow Listers: > > I'm sure this question has been posed before. I've noticed that for > at least the past year that all of the product document PDFs have > numbers for filenames. Although, I will always have a preference for > the dark ages of books, I've adapted to the PDF format. > > In previous versions I liked the convenience of using the Master Index > to search for a topic, click on the topic result, and auto-open the > related product pdf on the exact page of the topic. This feature no > longer works because all of the references in the Master Index are now > invalid. > > Do you know if there are any plans to change the file name format to > match the titles in the Master Index in the near future? > > Thank you as always for listening > Michelle > > ====================================================================== > Confidentiality Notice: The information contained in and transmitted > with this communication is strictly confidential, is intended only for > the use of the intended recipient, and is the property of Countrywide > Financial Corporation or its affiliates and subsidiaries. If you are > not the intended recipient, you are hereby notified that any use of > the information contained in or transmitted with the communication or > dissemination, distribution, or copying of this communication is > strictly prohibited by law. If you have received this communication in > error, please immediately return this communication to the sender and > delete the original message and any copy of it in your possession. > ====================================================================== > > __20060125_______________________This posting was submitted with HTML > in it___ > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives > atwww.arslist.orgARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
