Verify what kind of user license you have, not the application License. Check in User form for your user id. If it is Read only and if your AR Server is configured for Submitter Mode= Changeble"(In Remedy Admin =File => Server Information=> Licenses tab). Then that is the reason for this. If that is the case, you have 2 options one change your user license to fixed and login again and you should be able to do what you were doing. The other option is having the submitter mode set to "Locked" I would prefer the first option. HTH Suresh Kannan [EMAIL PROTECTED] Remedy Consultant
________________________________ From: Action Request System discussion list(ARSList) on behalf of Mauro Monteiro Sent: Thu 10/18/2007 6:45 PM To: [email protected] Subject: ** Hi everyone, I have Remedy ARS 6.3 installed on Windows Server 2003 and I have Help Desk Fixed License. I am using the Demo user to update some records (Incident and problem). My problem rises when I try to update some record that the Demo user is not the owner. For instance, if I try to update one record that the Login*+ field is different from Demo I receive the following error message: You must have a Help Desk Fixed License to modify case information. (ARERR 42090) I don't understand because I have this kind of licenses. Does anyone have some idea why it is happen? Cheers, Mauro Monteiro __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
