Hi Suresh, First of all, thanks very much for your answer.
I saw that the Demo user who has the administrator profile is with the fixed licence and the submitter mode is Changeble. I tried to change the mode to "locked" but it did not work. Do you have any idea why it is happening? I noted that the user informed in login field is not presented in person form. Cheers, Mauro Monteiro 2007/10/19, Kannan, Suresh <[EMAIL PROTECTED]>: > > Verify what kind of user license you have, not the application License. > Check in User form for your user id. If it is Read only and if your AR > Server is configured for Submitter Mode= Changeble"(In Remedy Admin =File => > Server Information=> Licenses tab). Then that is the reason for this. > > If that is the case, you have 2 options one change your user license to > fixed and login again and you should be able to do what you were doing. The > other option is having the submitter mode set to "Locked" I would prefer the > first option. > > HTH > Suresh Kannan > [EMAIL PROTECTED] > Remedy Consultant > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Mauro > Monteiro > Sent: Thu 10/18/2007 6:45 PM > To: [email protected] > Subject: > > ** Hi everyone, > > I have Remedy ARS 6.3 installed on Windows Server 2003 and I have Help > Desk Fixed License. I am using the Demo user to update some records > (Incident and problem). My problem rises when I try to update some > record that the Demo user is not the owner. For instance, if I try to > update one record that the Login*+ field is different from Demo I > receive the following error message: > > You must have a Help Desk Fixed License to modify case information. > (ARERR 42090) > > I don't understand because I have this kind of licenses. Does anyone > have some idea why it is happen? > > Cheers, > Mauro Monteiro __20060125_______________________This posting was submitted > with HTML in it___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
