You have installed/registered the Help Desk Fixed License to your ARServer, but have you assigned a Help Desk Fixed license to your user, in this case Demo?
If memory serves me, the Demo user is the only user on the system after the initial install and is an administrator with a AR System fixed license. All of the OOTB Remedy applications (Help Desk, Asset, Change) require their own special application licenses as well. From what I'm reading here, it looks like you've successfully got the Help Desk application license applied to your server, but you need to verify that a Help Desk License has been granted to the users performing the operation you describe. You can apply the license via the (Remedy preferred method) Remedy Application Configuration link on the Home page as an Administrator, then follow the Configure people link and update the profile for the individual to include the Help Desk fixed license. Alternatively, you can update this person's record via the User form. HTH, Ben ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mauro Monteiro Sent: Thursday, October 18, 2007 8:46 PM To: [email protected] Subject: ** Hi everyone, I have Remedy ARS 6.3 installed on Windows Server 2003 and I have Help Desk Fixed License. I am using the Demo user to update some records (Incident and problem). My problem rises when I try to update some record that the Demo user is not the owner. For instance, if I try to update one record that the Login*+ field is different from Demo I receive the following error message: You must have a Help Desk Fixed License to modify case information. (ARERR 42090) I don't understand because I have this kind of licenses. Does anyone have some idea why it is happen? Cheers, Mauro Monteiro __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
