Hi, I read on help desk user guide (helpdesk_userguide.pdf) that I can modify a request only if you created it, or if a support staff member created it with me as the requester. However, in the same documentation I still read:
"To modify requests, the AR System server must be configured to enable you to modify requests without a write license. See your AR System administrator for more information." I saw at the AR System administrator but I did not find any information about this. Where I can find this? 2007/10/22, Watson, Benjamin A. <[EMAIL PROTECTED]>: > > ** > > You have installed/registered the Help Desk Fixed License to your > ARServer, but have you assigned a Help Desk Fixed license to your user, in > this case Demo? > > > > If memory serves me, the Demo user is the only user on the system after > the initial install and is an administrator with a AR System fixed license. > All of the OOTB Remedy applications (Help Desk, Asset, Change) require their > own special application licenses as well. From what I'm reading here, it > looks like you've successfully got the Help Desk application license applied > to your server, but you need to verify that a Help Desk License has been > granted to the users performing the operation you describe. You can apply > the license via the (Remedy preferred method) Remedy Application > Configuration link on the Home page as an Administrator, then follow the > Configure people link and update the profile for the individual to include > the Help Desk fixed license. Alternatively, you can update this person's > record via the User form. > > > > HTH, > > > > Ben > > > ------------------------------ > > *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On > Behalf Of *Mauro Monteiro > *Sent:* Thursday, October 18, 2007 8:46 PM > *To:* [email protected] > *Subject:* > > > > ** Hi everyone, > > I have Remedy ARS 6.3 installed on Windows Server 2003 and I have Help > Desk Fixed License. I am using the Demo user to update some records > (Incident and problem). My problem rises when I try to update some > record that the Demo user is not the owner. For instance, if I try to > update one record that the Login*+ field is different from Demo I > receive the following error message: > > You must have a Help Desk Fixed License to modify case information. > (ARERR 42090) > > I don't understand because I have this kind of licenses. Does anyone > have some idea why it is happen? > > Cheers, > Mauro Monteiro __20060125_______________________This posting was submitted > with HTML in it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
