I don't see any of those defects listed as fixed in the Patch 006
Release Notes. They did fix one that I had encountered - SW00250007; I
hit it in September, but it was already a known defect by then, just
like SW00252898 which I hit in March and they fixed in Patch 004. There
is a significant lag time (months) between when a defect is accepted and
when it is fixed in a patch.
This is how they told me to search for these:
For your convenience, you can monitor the status of your defect by
logging into the support website and then follow these instructions:
* Select - View/Update under Issue Management
* Select - Defect/RFE/CAR tab
* Select - Search
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, November 06, 2007 12:44 PM
> To: arslist@ARSLIST.ORG
> Subject: OT: ITSM 7.0 - Patch 6
>
> I don't understand Remedy - I have run into issues with
> Incident and have reported them to Remedy.
>
> Remedy has identified them as known errors
> (SW00249109,SW00262080,SW00263933).
> I can not find these on their support web site.
>
> I'm told that Patch 6 will fix these issues. However, i'm
> also told they don't know nor do they have any documentation
> as to WHAT workflow they touch / update.
>
> This I don't understand - there are alot of people who
> customize ITSM 7 to match their needs and if Remedy has
> identified a bug / defect and they have a fix for it, then
> they should be able to provide a list of WHAT workflow they
> are updating / changing.
>
> This is frustrating.
>
> T.
>
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