I would NEVER suggest that any documentation produced by BMC could be characterized as "complete."
A more accurate representation might be similar to that applied to OS X 10.5 over the past week by the trade press: "...has more holes than spots" ;-) Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng > Sent: Tuesday, November 06, 2007 2:01 PM > To: arslist@ARSLIST.ORG > Subject: Re: ITSM 7.0 - Patch 6 > > Christopher, > > Not all defects are listed in the patch release. Got this > answer from support when asking for a defect: > > "Please note that not all fixes are documented in the readme." > > -- > Jarl > > > On Nov 6, 2007 8:27 PM, strauss <[EMAIL PROTECTED]> wrote: > > I don't see any of those defects listed as fixed in the Patch 006 > > Release Notes. They did fix one that I had encountered - > SW00250007; > > I hit it in September, but it was already a known defect by > then, just > > like SW00252898 which I hit in March and they fixed in Patch 004. > > There is a significant lag time (months) between when a defect is > > accepted and when it is fixed in a patch. > > > > This is how they told me to search for these: > > > > For your convenience, you can monitor the status of your defect by > > logging into the support website and then follow these instructions: > > > > * Select - View/Update under Issue Management > > > > * Select - Defect/RFE/CAR tab > > > > * Select - Search > > > > Christopher Strauss, Ph.D. > > Remedy Database Administrator > > University of North Texas Computing Center http://itsm.unt.edu/ > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > > Sent: Tuesday, November 06, 2007 12:44 PM > > > To: arslist@ARSLIST.ORG > > > Subject: OT: ITSM 7.0 - Patch 6 > > > > > > I don't understand Remedy - I have run into issues with > Incident and > > > have reported them to Remedy. > > > > > > Remedy has identified them as known errors > > > (SW00249109,SW00262080,SW00263933). > > > I can not find these on their support web site. > > > > > > I'm told that Patch 6 will fix these issues. However, > i'm also told > > > they don't know nor do they have any documentation as to WHAT > > > workflow they touch / update. > > > > > > This I don't understand - there are alot of people who customize > > > ITSM 7 to match their needs and if Remedy has identified a bug / > > > defect and they have a fix for it, then they should be able to > > > provide a list of WHAT workflow they are updating / changing. > > > > > > This is frustrating. > > > > > > T. > > > > > > ______________________________________________________________ > > > _________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
