Ok, my question is who wants to be the first? Howard
On Nov 7, 2007 3:23 AM, Michiel Beijen <[EMAIL PROTECTED]> wrote: > ** I hear you... > > What I would recommend is of course running it first on a dev/test > environment. You could create a user with a name like 'ITSM7Patch006' to run > the installer with. This way it is pretty easy to see which workflow and > fields have been touched by the installer. > If you have sticked to the 'rules' which Doug Mueller set some time ago > (ref: > http://www.remedy.com/corporate/ron/volume02_issue01/english/article_03.htm > ) and use the ardisable utility you can do a patch upgrade pretty fast. > > Of course it would also be nice if BMC would just add a list with touched > fields and workflow in their patch... > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > > On 11/6/07, T. Dee < [EMAIL PROTECTED]> wrote: > > I don't understand Remedy - I have run into issues with Incident and have > > reported them to Remedy. > > > > Remedy has identified them as known errors > (SW00249109,SW00262080,SW00263933). > > I can not find these on their support web site. > > > > I'm told that Patch 6 will fix these issues. However, i'm also told they > don't > > know nor do they have any documentation as to WHAT workflow they touch / > > update. > > > > This I don't understand - there are alot of people who customize ITSM 7 to > match > > their needs and if Remedy has identified a bug / defect and they have a > fix for > > it, then they should be able to provide a list of WHAT workflow they are > > updating / changing. > > > > This is frustrating. > > > > T. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > __20060125_______________________This posting was submitted with HTML in > it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
