Suspiciously quiet. If you run into significant problems -- be sure to be a good client advocate and let them know their options. :)
Kinetic Request <http://www.kineticdata.com/request.html> has many production implementations which we can reference. Some fun PRODUCTION factoids from actual Kinetic customers: > 75 -- the number of service items in a single catalog 9 -- the number of languages that are being used at one company > 700,000 -- the number of requesters at one site > 6,000 -- most submits handled in a day 93 -- the number of pages for 1 (one) request form set -- onboarding an employee is no simple task > 150 -- the most questions on a single request form -- UGGG - wouldn't want to fill that out 4 -- the most levels of a approval for a single request 20 -- the number of catalogs on one system ** -- this is still being built out -- but the first couple are built Generally we can do a POC in 5 days. You end up with our product installed, a catalog created and a couple forms integrated to your ITSM application. (We don't care if the app is ITSM 7, 6, x,y,z or a custom application. In addition - we have catalogs in production that front end Remedy Customer Support ( 5.6) (but any version would be fine). As always - feel free to contact me. -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On 12/3/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Is there any one out there who has implemented BMC Service Request > Management and is actually using the tool in a production environment? > Looking for any installation, user and troubleshooting issues you may have > encountered. > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > > -------------------------------------------------------------------- > mail2web.com – What can On Demand Business Solutions do for you? > http://link.mail2web.com/Business/SharePoint > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > <[EMAIL PROTECTED]> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
