I would be interested in having a copy if you don't mind. We look to work with it in development as well. Thanks!! Amy K. Jennings (816) 737-4053
Elry <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 12/05/2007 12:41 PM Please respond to [email protected] To [email protected] cc Subject Re: BMC Service Request Management Hi Scott... We installed and configured the SRMS module in development, but never moved it to production. In my opinion the concept behind SRMS ("one stop shopping") is excellent. Trying to stand it up not so excellent... The good news is once you stand it up and configure it a few times it gets easier. Unfortunately, the documentation for this module is not the greatest. We ended up creating 8 procedural Visio diagrams to outline SRMS configuration and deployment after BMC made two online presentations to our group. I can send you these Visio diagrams if you think they will be of use to you. The other caveat of course is that you will need a Service Catalog to make SRMS work. If you don't already have one - it can be a time consuming task to create one. On Dec 3, 5:27 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > Is there any one out there who has implemented BMC Service Request > Management and is actually using the tool in a production environment? > Looking for any installation, user and troubleshooting issues you may have > encountered. > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > > -------------------------------------------------------------------- > mail2web.com - What can On Demand Business Solutions do for you?http://link.mail2web.com/Business/SharePoint > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
