Not to do a me too but me too :) Ross
-- Ross Williamson Lead Architect - Business Service Management Vodafone New Zealand E: [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julio Verne Goncalves Sent: Monday, 10 December 2007 4:23 p.m. To: [email protected] Subject: Re: BMC Service Request Management Do you mind sending these Visio diagrams for me as well? Hi Elry, Do you mind sending these Visio diagrams for me as well? Thanks, Julio ----- Original Message ---- From: Elry <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, 5 December, 2007 12:37:25 AM Subject: Re: BMC Service Request Management Hi Scott... We installed and configured the SRMS module in development, but never moved it to production. In my opinion the concept behind SRMS ("one stop shopping") is excellent. Trying to stand it up not so excellent... The good news is once you stand it up and configure it a few times it gets easier. Unfortunately, the documentation for this module is not the greatest. We ended up creating 8 procedural Visio diagrams to outline SRMS configuration and deployment after BMC made two online presentations to our group. I can send you these Visio diagrams if you think they will be of use to you. The other caveat of course is that you will need a Service Catalog to make SRMS work. If you don't already have one - it can be a time consuming task to create one. On Dec 3, 5:27 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > Is there any one out there who has implemented BMC Service Request > Management and is actually using the tool in a production environment? > Looking for any installation, user and troubleshooting issues you may have > encountered. > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > > -------------------------------------------------------------------- > mail2web.com - What can On Demand Business Solutions do for you?http://link.mail2web.com/Business/SharePoint > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Make the switch to the world's best email. Get the new Yahoo!7 Mail now. www.yahoo7.com.au/worldsbestemail _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ----------------------------------------------------------------------------------------------- Have you seen our website?.... http://www.vodafone.co.nz Manage Your Account, check your Vodafone Mail and send web2TXT online: http://www.vodafone.co.nz/myvodafone CAUTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Thank you. Unless otherwise stated, any views or opinions expressed are solely those of the author and do not represent those of Vodafone New Zealand Limited. Vodafone New Zealand Limited 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 Telephone + 64 9 355 2000 Facsimile + 64 9 355 2001
